DAILY CHECK-IN TEXTS COULD BE DELAYED STARTING SEPT 1ST TILL 15TH
UPDATE!!! THIS HAS BEEN RESOLVED AS OF SEPTEMBER 16, 2023!
SEPT 1ST - SEPT 15th - SOME TEXT ALERTS FROM THE COUNTER TOP IPADS MAY BE DELAYED
Starting September 1st, some phone carriers (AT&T, T-Mobile, Verizon) will enforce a new antispam rule called "10DLC Update". If you remember the AntiSpam update that was introduced last year for email, this is similar, except it's targeting SMS/texting now. We are pushing out iPad updates that support this new rule, what it means is the "From Phone" will be changing to a new from number that is tied directly to your dealer number to comply with this new rule.
WILL THE CONTEST, RAFFLES AND "CHECK-IN" SYSTEM STILL WORK? - YES
Customers will still get a "check-in" credit for visiting, you'll still be able to use these for raffles, contests, giveaways, and more. The only issue is that the actual text message itself may not be sent or be delayed when checking in.
ARE ALL CHECK-INS DELAYED - NO
This does not affect everyone; what happens is once 500 messages are sent for the day after that point, any check-in will be delayed or dropped. This is because the carriers put a daily limit of 500 on text messages per company. So to avoid this, each company must have its own phone number vs. using a shared phone.
WHEN WILL IT BACK TO NORMAL? - BEFORE THE 15TH
We are told that the 10DLC update will be completed by September 15th. However, it may be done sooner.