EMAIL CAMPAIGNS UPDATE - Google Chrome Latest Security Patch
Dear Valued Customers,
ISSUE:
Google Chrome recently released a security update affecting the behavior of pop-ups and website redirects. Some may experience issues saving their email campaigns when using the drag-and-drop/responsive editor. After clicking the Save button, the confirmation page no longer pops up like usual. Others also report that the email preview link redirects them to a blank page.
WORKAROUND:
A. Use the backup link.
1. Login like the usual to https://intranet.morethanrewards.com/ and launch the Email Marketing page.
2. On the address bar of your browser, replace the URL to start with "http://" instead of "https://". Press enter to reload the page.
3. You may be prompted to start an unsecured session. Click continue anyway to proceed.
4. Create your email campaign as usual.
B. Use the normal editor when creating your email campaigns. The problem only persists when using the responsive editor.
C. Issue is only isolated to Google Chrome. Other browsers like Microsoft Edge and Mozilla Firefox are unaffected and should continue to work as usual.
RESOLUTION:
Our Developers have already identified that the issue is with Google Chrome only and how it processes pop-ups and website redirects. Fixing this would require a few updates with the coding and some testing. Our Devs have set this on low priority as of this time and may take a while to resolve. If none of the provided workarounds works for your use case, please let us know immediately so that we can whip up something for your team.
We sincerely appreciate everyone's patience on this matter.
Contact More Than Rewards Support
support@morethanrewards.com
414-326-4100 / 414-326-4023